shop policies

please contact me for any kind of question to my items

express shipping is available! just contact me beforehand.

express shipping within germany via online shop and upon request to other countries can be shipped out mo-fr (latest friday morning) 

duties and taxes

within the EU you will not be charged for customs. Please note that for international shipments outside the European Union, there my be duties and taxes that could be levied when your order reached your destination country. Please note that you will be responsible to pay for any extra charges arising. For more info please contact your local customs office  

I can send over measurements, or receive custom wishes for any sizes.

international shipping is available! if a problem occurs just message me.

I will only ship to the address on the receipt, please make sure to list the correct address.

I am not responsible for untracked and/or uninsured lost packages after shipping, please choose one of the shipping options at the checkout. 

I will ship the item within a time frame of 5 working days.

If there is any mistake on my behalf we will find a way to communicate for solutions! :)

I try my best to describe and photograph my listed items. Everything is handmade and all of them are single-items made only by me. please note, that because of that there can occur slight imperfections, if you note a problem or If your item doesn’t fit, I can provide returns inbetween a 14 day time frame.

In that case please write me a mail with your name, address, the product information and why you want to cancel your order or give back your item.

You have to send back your item within this 14 day timeframe, insured and well packed and pay for the postage yourself  

If it’s not insured and won’t arrive to me due to loss by the postal service I can’t give any refund  

If a different shipping option than the cheapest shipping method offered by the website of snake divine was actively selected when purchasing, e.g. more expensive shipping with tracking or express shipping, the customer obly has to be imbursed the costs that would’ve been incurred with the cheapest standard shipping

Please note, that custom made items are not returnable and only undamaged returns can be refunded 

for any other questions please be free to ask me anytime :)